Guarantee & Retake Policy

What the guarantee is

If you complete your course, score at least 75% on the practice exam, sit the real certification exam, and don't pass, you get one free retake of the course — full access again, at no additional cost.

What it is not

• Not a cash refund.
• Not a second exam voucher or reimbursement of your exam registration fee — you cover the cost of sitting the real exam, including any retake.
• Not a guarantee that ISACA or ISC2 will certify you — only they can do that.
• Not unlimited — the free retake is granted once per enrollment.

How to become guarantee-eligible

1. Enroll in and work through the course.
2. Take the practice exam (available from the course page). Score 75% or higher to become guarantee-eligible — you can retake the practice exam as many times as you need to reach that score.
3. Sit the real exam, at your own cost, once you feel ready.

If you don't pass

Once you're guarantee-eligible, your course page shows a button to report the outcome. If you report that you didn't pass, your free retake is granted immediately: your lesson progress resets so you can work through the material again, and you keep the same course access you already have — no re-purchase needed. Retake eligibility is currently self-reported; we may introduce a verification step if this is misused.

If you pass — congratulations

You can also report a pass from the same place, so we can track real outcomes and keep improving the course.

Contact

Questions about the guarantee: support@forgeuniversity.ai